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PHILOSOPHY - WHY WE DO WHAT WE DO
DataServ invented SaaS for document and process automation because we were tired of buying the inflated promises of traditional software - glossy demos and heavy customization via high dollar consulting - and being disappointed with the results. We deliver your ROI with our solutions…not just technology and tools. We make SaaS work for you.
Evolution vs. Revolution - Less pain, more realistic, flexible. We keep pace with the rate of change and help you do the same. One step behind “bleeding edge” in technology and right on target with process improvement.
Process vs. Product - We focus on you and your process, not our products. Start with a problem, work on the process, tailor a solution, assist with change management. You would have to buy 8 or 10 products and expensive consulting services to get all that DataServ offers... then you would have to operate it for 18 years.
Full Document Lifecycle - Upfront Capture through Workflow, Retention Management to Destruction. DataServ enforces your retention and archival policies infused with best practices. Any document type from any source for any length of time.
Transactional Perspective - We address the complete transaction cycle for Purchase to Pay (P2P), Quote to Cash (Q2C) and Hire to Retire (H2R). Many documents, many sources, all inter-related and you need them to be well managed and easily accessible in one place.
Guaranteed Client Satisfaction - Economically speaking, a Software as a Service provider is inherently more tied to your success due to the fact that you only pay for what you are using. Unlike a traditional software company that will sell you the software all upfront - whether it works or not - and you’re not getting that money back! If you are not satisfied you have some leverage. It’s in our service agreement but the most telling thing is that NOT ONE client has ever cancelled for cause!
10-year rule - Since the founding of DataServ in 1994, our goal is to keep you as a client for a minimum of 10 years. We’re not a typical software company. It is the client relationship that is important to us... are we helping improve your business processes through the careful - and sometimes changing - mix of technology and service.